Privacy Policy

This Privacy Policy applies to the website propertytraderpro.com and all its subdomains (the "Sites"), together with the PropertyTrader Pro web applications and services (the "Services"), owned and operated by GXM Ventures FZE LLC trading as PropertyTrader Pro ("PropertyTrader Pro", "we", "us", or "our"). This Privacy Policy describes how we collect, use, share, and secure the personal information you provide to us. It also describes your choices regarding use, access, correction, and deletion of your personal information.

1. Definitions

Personal Information refers to any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

The Marketing Site refers to all public-facing informational pages on our website. This includes content such as the homepage, about us, contact information, product descriptions, and support resources. Essentially, it's any part of the site accessed from the main propertytraderpro.com domain that provides information about our products and services but does not require user login.

The Web Application consists of all functional pages that are part of the PropertyTrader Pro service delivery. This includes, but is not limited to, market data dashboards, transaction explorers, community analytics, developer profiles, project pages, and any user account settings. These pages provide the interactive components of PropertyTrader Pro where users can explore Dubai real estate market intelligence.

2. What Data We Collect

We collect both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.

We only collect and use your personal information when we have a legitimate reason for doing so. In such instances, we only collect personal information that is reasonably necessary to provide our services to you.

We do not sell your personal information or any data you enter into our Services in any way.

Third-party Service Providers

We share certain information with third-party service providers who assist us in operating our Service. This information is limited to the following:

Required for the Marketing Site and Web Application

The following services are required for the operation of PropertyTrader Pro:

• Vercel: We use Vercel to host our website, static assets, and server-side code.
• Supabase: We use Supabase to store user information, authenticate users, and host our database and edge functions.

For Users with Paid Subscriptions

The following services are used when you make a purchase:

• Stripe: We use Stripe to handle payments and subscriptions. Stripe may collect and process payment information in accordance with their Privacy Policy.

Optional Services

The following services are optional and are strictly opt-in:

• Google Analytics: We may use Google Analytics to collect visitor statistics. (Opt-in through cookie notice.)

3. How We Collect Information

We collect the following personal information from you:

Information That You Provide to Us About Yourself

When you sign up for the Services, we may request information such as:

• Contact Information: Name and email address.
• Unique Identifiers: Username and password.
• Professional Information: Company name or professional role (if applicable).

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with providing you with our Service's core features.

Information Collected Automatically

When you visit our website, our servers automatically log standard data provided by your web browser. This may include:

• Your device's Internet Protocol (IP) address.
• Your browser type and version.
• The pages you visit.
• The time and date of your visit.
• The time spent on each page.
• Search queries and filters used within the Service.
• Other details about your visit.

If you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device and other technical information related to the problem.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Information Collected After Opt-In Permission

Upon your consent, we use cookies and similar technologies to collect information about your location and your activities on our website, as well as information about your device and log information. This includes anonymized IP addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

You can control the use of cookies at the individual browser level. If you choose to disable cookies, it may limit your use of certain features or functions on our website or Service. See our Cookie Policy for more information.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service
• Improve, personalize, and expand our Service
• Understand and analyze how you use our Service
• Develop new products, services, features, and functionality
• Communicate with you about updates, security alerts, and support
• Send you marketing communications (with your consent)
• Detect, prevent, and address technical issues and fraud

5. Security

The security of your personal information is important to us. We implement adequate measures to protect the personal information submitted to us, both during transmission and once it is received. We restrict access to personal information to our employees, contractors, and agents who need to know that information in order to operate, develop, or improve our Service. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

If you have any questions about the security of your personal information, you can contact us using the details provided below.

6. Your Rights Under UAE Data Protection Law

In accordance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and its implementing regulations, you have certain rights regarding your personal information. These include the right to:

• Access: Request details of the personal information we hold about you.
• Correction: Correct any personal information that is inaccurate, out of date, incomplete, or misleading.
• Erasure: Request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected.
• Restriction: Request that we stop processing your personal information under certain circumstances.
• Data Transfer: Request to receive or transfer your personal information to another party where technically feasible.
• Withdraw Consent: Withdraw your consent where you have previously given consent to the processing of your personal information.
• Lodge a Complaint: Submit a complaint to the UAE Data Office if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us through the contact details provided below. Requests will be addressed as promptly as possible and in accordance with applicable UAE law.

7. Data Retention

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

If you delete your data or account, the data will be flagged for removal and will be deleted from our systems within 30 days and from backups within 90 days. If you wish for your personal data to be completely removed from our customer relationship management platform and other third-party services, please send us an explicit request via email. Include your user details and a brief description of your request to facilitate the prompt processing of your data deletion.

8. Policy Regarding Minors

Our Service is intended for professional use by adults. We do not aim any of our products or services at minors, and we do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal data from a minor without appropriate consent, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the United Arab Emirates. When we transfer personal data outside the UAE, we ensure that appropriate safeguards are in place in accordance with UAE data protection laws to protect your personal information.

10. Limits of Our Policy

Our website may link to external sites that are not operated by us, including links to property listings, developer websites, or third-party real estate resources. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.

11. Changes to This Policy

At our discretion, we may change our Privacy Policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this Privacy Policy, we will post the changes here at the same link by which you are accessing this Privacy Policy.

If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

12. Governing Law

This Privacy Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.

13. Contact

If you have questions or concerns about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Email: privacy@propertytraderpro.com

Address: